You decide to create a Private queue. Does the action achieve your objective?

Last Updated on October 28, 2021 by Admin 3

You are a Dynamics 365 for Customer Service manager.

You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create.

You decide to create a Private queue.

Does the action achieve your objective?

  • Yes, it does
  • No, it does not
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