Last Updated on August 5, 2021 by Admin 3
You are the administrator for your company’s UCM network. Your company is running the UCM 8.6(1).
Examine the exhibit below, and answer the associated question:
While troubleshooting the error message in this scenario, you decide to reset the Cisco Jabber client. Which of the following could you do? (Select the best answer.)
- Click the gear icon > File > Reset Cisco Jabber.
- Click Advanced settings > Reset Cisco Jabber.
- Click the gear icon > Help > Reset Cisco Jabber.
- Click User Management > Reset Jabber in UCM Administration.
In this scenario, you could click the gear icon > File > Reset Cisco Jabber to reset the Cisco Jabber client, as shown in the following exhibit:
Jabber will prompt you to verify that you want to completely reset the client configuration, as shown in the following exhibit:
Clicking Reset Cisco Jabber would cause Jabber to delete the current configuration and attempt to replace it with a new one for a different user name. Clicking Cancel returns the user to the login screen.
You would not click User Management > Reset Jabber in Cisco Unified Communications Manager (UCM) Administration. The User Management > Reset Jabber option is not available in UCM versions prior to 8.6 (2). This option was introduced with the release of Cisco Jabber for Windows 10.5.
You would not click the gear icon > Help > Reset Cisco Jabber. The gear icon’s Help menu does not contain the Reset Cisco Jabber option, as shown in the following exhibit:
The Report a problem option enables you to send information to Cisco’s developers when a Jabber problem occurs. The Show connection status option enables you to view the status of Jabber’s connections to UCM, Cisco Unity Connection, Cisco Unified Presence (CUPS), desk phone hardware, Microsoft Outlook, and Microsoft Active Directory. The Show error notifications option enables you to view specific details about any errors that have occurred during login or during a session. The Send usage data to Cisco option configures Jabber to send information to Cisco about how Jabber is being used. The About Cisco Jabber option produces a dialog box that contains the version number, build number, and notes about the product.