Which statement about service requests is CORRECT?

Last Updated on December 1, 2021 by Admin 2

Which statement about service requests is CORRECT?

  • Complex service requests should be dealt with as normal changes
  • Service requests that require simple workflows should be dealt with as incidents
  • Service requests require workflows that should use manual procedures and avoid automation
  • Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
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