Which communication skills are involved in this process? Each correct answer represents a part of the solution. Choose all that apply.

Last Updated on February 12, 2022 by Admin 2

Tom works as the project manager for BlueWell Inc. He spends the majority of his time communicating with team members and the project stakeholders. Various communication skills are involved in the communication processes. Which communication skills are involved in this process?

Each correct answer represents a part of the solution. Choose all that apply.

  • Formal and Informal
  • Confronting and problem solving
  • Internal and External
  • Vertical and Horizontal
Explanation:

Answer options C, D, and A are correct. 

These are some communication activities that Tom uses to communicate with the team and the stakeholders.

A good communication skill is one tool that a project manager cannot do without his or her managerial toolbox. Without effective and timely communication, project development and implementation will suffer and as a result, the organization will have a difficult time reaching its project objectives.

Communication skills are part of general project management skills used to exchange information. Project managers must communicate well in order to integrate and maximize the performance of team members. Oral and written communications are the backbone of every successful project. During the different phases of a project, a project manager has to communicate in different manners (for example, documentation, meeting updates, etc.) and must ensure that the information communicated is explicit, clear, and complete.
Communication has several dimensions including: 

– Written, oral, listening, and speaking
– Internal (within the project) and external (customer, media, public)
– Formal (reports, briefings) and informal (memos, ad-hoc conversations)
– Vertical (up and down the organization) and horizontal (with peers)

Answer option B is incorrect. It is a technique to resolve conflict that arises while communicating with different parties. 

Reference: “Project Management Body of Knowledge (PMBOK Guide), Fourth Edition”
Chapter: Communications and Human Resources

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