What is a service?

Last Updated on December 1, 2021 by Admin 2

What is a service?

  • A possible event that could cause harm or loss, or make it more difficult to achieve objectives
  • A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
  • A tangible or intangible deliverable of an activity
  • Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
Explanation:
Reference:
https://www.bmc.com/blogs/itil-key-concepts-service-management/
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