Last Updated on December 1, 2021 by Admin 2
What is a service?
- A possible event that could cause harm or loss, or make it more difficult to achieve objectives
- A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
- A tangible or intangible deliverable of an activity
- Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
Explanation:
Reference:
https://www.bmc.com/blogs/itil-key-concepts-service-management/