The user claims most of the usage involves checking emails for a few minutes three or four times per hour. Which of the following should a technician perform FIRST to diagnose the issue properly?

Last Updated on August 4, 2021 by Admin 2

A user’s mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour.

Which of the following should a technician perform FIRST to diagnose the issue properly?

  • Check the applications and their resource usage.
  • Order a replacement battery and see if the phone maintains its charge.
  • Configure the email software to work on a fetch schedule instead of the push setting.
  • Wipe the phone entirely and reset all settings to their default states.
  • Decrease the screen brightness to 30%.
  • Uninstall all the applications on the phone and see if the battery issues remain.
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