The technician resets the web browser settings back to default, but the issue persists. Which of the following troubleshooting steps should the technician complete NEXT?

Last Updated on August 4, 2021 by Admin 2

When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists.

Which of the following troubleshooting steps should the technician complete NEXT?

  • Change the browser’s home page
  • Check the Windows host file
  • Update the default web browser
  • Restore Windows to a previous date
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