Please change the port number on your mail settings to 993. Which of the following should be done NEXT?

Last Updated on August 4, 2021 by Admin 2

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

INSTRUCTIONS

Select the MOST appropriate statement for each response.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

220-1002 Part 10 Q13 018
220-1002 Part 10 Q13 018

Let’s take a look at your phone settings.

220-1002 Part 10 Q13 019
220-1002 Part 10 Q13 019
220-1002 Part 10 Q13 020
220-1002 Part 10 Q13 020

Please change the port number on your mail settings to 993.

Which of the following should be done NEXT?

  • Close the ticket out
  • Educate the user on the solution that was performed
  • Tell the user to take time to fix it themselves next time
  • Send an email to Telecom to inform them of the issue and prevent reoccurrence
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