New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

Last Updated on August 4, 2021 by Admin 2

An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement.

Which of the following should the technician do NEXT?

  • Create a risk analysis report for review
  • Submit a change order for approval
  • Insist the worker accepts the standard desktop
  • Document the request and place the order
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