A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Last Updated on August 3, 2021 by Admin 2

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop.

Which of the following should a technician do to resolve the issue and avoid recurrence?

  • Activate real-time protection on both antivirus software programs
  • Uninstall one antivirus software program and install a different one
  • Run OS updates
  • Enable the quarantine feature on both antivirus software programs
  • Remove the user-installed antivirus software
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