A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

Last Updated on August 3, 2021 by Admin 2

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.

Which of the following is the BEST choice for the technician to make?

  • Politely ask the user to call back
  • Ask another technician to take the call
  • Troubleshoot the issue for the user
  • Input the issue as a ticket and escalate to Tier 2
  • Put the user on hold and troubleshoot after the scheduled break
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