A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?

Last Updated on August 10, 2021 by Admin 3

A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?

  • Check Knowledge Base.
  • Search local logs.
  • Research possible theories.
  • Question users.
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